We listen more than talk – at least initially. We ask a lot of questions to surface concerns, learn about your business and provoke thought. We aren't afraid to ask the tough questions and more importantly, to give the hard answers.
We place a premium on the voice of the customer and listen carefully to everyone who matters to your business. We identify gaps in perceptions and propose a course of action based on where you want to go. Then we roll up our sleeves and dig in.
We believe the most successful marketing efforts combine art and science, inspiration and hard data. We view the world of brand communication – the good, the great, the bad and the ugly – along three dimensions: clarity, consistency and connection.
Clarity – Do people readily grasp what you do and what you're about? Most companies struggle with boiling down complexity into simple, understandable terms.
Consistency – Do messages align with one another? The goal is to reduce static and speak in a unified voice to maximize impact.
Connection – Does your marketing contain emotional hooks that reach audiences and compel attention? Successful campaigns excite a response that leads to action.
These Three C's serve as touchstones for evaluating your brand and enhancing your communications.